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SMS Consent

How ServiceCam collects consent before sending support texts.

ServiceCam.Pro uses SMS only for transactional customer-care messages tied to an active service case, including secure browser-based diagnostics links and related support instructions.

Consent first Messages are sent only after the customer explicitly agrees during a live service interaction.
Transactional only ServiceCam does not use this workflow for promotional or marketing campaigns.
Easy controls Recipients can reply STOP to opt out or HELP for help at any time.

Consent Collection Method

Opt-in type: verbal consent during a live service or support interaction.

Before sending a message, the operator confirms that the customer wants to receive a text with their secure ServiceCam link or related support information at the phone number they provided for the active case.

The message is sent only after the customer explicitly says yes. Consent to receive these texts is not a condition of purchase.

Message Purpose and Frequency

Messages are limited to customer-care and support workflows for active service cases, such as secure diagnostics links, case-related instructions, and follow-up details needed to complete the service interaction.

Typical frequency is one to three messages per active case. ServiceCam does not use this route for promotional or marketing traffic.

Opt-out and Help

Recipients can reply STOP to opt out of future messages or HELP for support information at any time.

For additional help, contact support@servicecam.pro.

Recordkeeping

For each consent event, ServiceCam may retain operational records such as the customer phone number, date and time of consent, associated ticket or session identifier, operator identity, and messaging metadata needed for support and compliance review.