ServiceCam SMS Consent

This document explains how ServiceCam collects consent, records that consent, and uses SMS for active support cases.

Consent Collection Method

Opt-in type: Verbal consent during a live support interaction.

Before sending a text message, the technician reads this script:

"Can we send you a text with your secure ServiceCam technician link for this support case? Message and data rates may apply. Reply HELP for help or STOP at any time to opt out."

The message is sent only if the customer explicitly says yes.

Recordkeeping

For each consent event, ServiceCam stores an internal ticket record that includes:

• Customer phone number
• Date and time of consent
• Session or ticket ID
• Agent name or operator identifier

Message Purpose and Frequency

Messages are transactional support messages only (for example secure session links and active support follow-up).

Typical frequency is 1 to 3 messages per support case. No promotional or marketing campaigns are sent from this number.

Sample Support Message

"ServiceCam support: You agreed to receive texts for this active case. Secure link: https://servicecam.pro/start/example Msg freq varies. Msg&data rates may apply. Reply HELP for help, STOP to opt out."

Opt-out and Help

Customers can reply STOP to opt out and HELP for support information at any time.

For assistance, contact support@servicecam.pro.

Privacy Commitment

Mobile numbers and SMS consent are used only to operate the requested support interaction. ServiceCam does not sell SMS opt-in data and does not share mobile opt-in information with third parties or affiliates for their own marketing.

Messaging delivery providers and hosting providers may process this information only as needed to operate the service.