Do customers need to install an app?
No. ServiceCam uses a browser-based customer camera link so the customer can join from the phone browser without installing an app.
FAQ
Common questions from service owners, dispatchers, and technicians.
Review the basics of setup, pricing, customer experience, and service records before you put ServiceCam in front of your team or customers.
Customer-friendly join flow
Customers open a secure browser link on the phone they already have.
One documented record
Notes, captures, recordings, and exports stay tied to the same ticket.
Real product ownership
ServiceCam is powered by MayoFlux.
What happens during the call?
The technician guides the customer camera live while working inside a ticket workspace that can hold notes, captures, recordings, reporting data, and link actions.
What gets saved after the call?
Depending on the workflow, ServiceCam can retain ticket notes, saved captures, recordings, reporting data, and export-ready handoff records.
Who is ServiceCam built for?
ServiceCam is built for owner-operators, dispatchers, and field-service teams that want to see the issue before dispatch and avoid losing context after the call ends.
How does pricing work?
Pricing is based on concurrency, users, and storage. See the pricing page for the current Starter, Crew, and Multi-Shop tiers. Beta accounts currently include full Multi-Shop limits; Crew and Multi-Shop prices are shown as future paid tiers after beta.
How do billing and cancellations work?
Billing setup happens during account setup for paid plans. Future paid plan, cancellation, and billing-support details are covered in the Payment Policy and Terms.
Still deciding?
Review the plan options, then start with the workflow your team can use right away.
If you want help choosing the right tier or talking through rollout questions, ServiceCam support is one click away.
No customer app download
Browser-based remote diagnostics
Powered by MayoFlux