How ServiceCam handles account, session, messaging, and billing-related data.

ServiceCam.Pro is a remote diagnostics platform for field-service teams. This policy explains what information we collect, how hosted billing is handled, and how support records are retained.

Hosted billing Stripe captures payment details so ServiceCam does not store raw card numbers.

Operational records Ticket notes, captures, messaging metadata, and billing state may be retained for support and compliance.

Transactional texting Support texts are limited to active service cases and require customer consent.

Data We Collect

Account owner details such as company name, contact name, and email address
Support session metadata such as date, issue type, notes, and generated artifacts
Billing status, payment profile identifiers, subscription identifiers, and related processor responses
Audit details such as IP address, browser information, and timestamps tied to account, billing, and messaging activity

How Payments Are Handled

ServiceCam uses Stripe for hosted payment-information capture and subscription processing. ServiceCam does not store raw payment card numbers or card security codes on its own servers.

Stripe may return tokenized or masked payment details, billing profile identifiers, transaction metadata, and webhook notices so ServiceCam can confirm billing status, maintain support access, and keep an internal record of account state.

How We Use Data

Create and manage ServiceCam accounts
Provide remote diagnostics, session storage, reporting, and support communication
Activate, maintain, and troubleshoot subscriptions and saved payment methods
Prevent abuse, investigate billing issues, and maintain compliance evidence

Customer Contact Information

When you provide customer phone numbers, email addresses, or addresses inside a ServiceCam ticket, we process that information only to support the active service case, the resulting documentation, and related account operations.

Customer contact details are not sold or shared with third parties for their own marketing use. Service providers may process this information only as needed to host, secure, and operate the requested workflow.

Retention and Security

Trial session artifacts are automatically deleted when the trial ends. Paid accounts may retain session artifacts for as long as operationally needed unless deleted sooner by the account owner. Billing metadata and compliance-relevant records may be retained longer when reasonably necessary for accounting, fraud review, disputes, support, or legal obligations.

We use hosted billing, access controls, and gateway webhook verification to reduce PCI exposure and protect billing-related workflows.

Your Choices and Contact

You can manage your subscription and saved payment method from the ServiceCam dashboard. Questions about billing, refunds, privacy, or messaging can be sent to support@servicecam.pro.

Related documents: Terms, Payment Policy, and FAQ.