Guide the customer to the label, controls, error display, leak, or installation area before the job is assigned.
Appliance repair
Know what the customer needs before the tech leaves the shop.
Send a customer a camera link, see the appliance live, capture photos, grab model numbers, record the call, and give your tech better information before dispatch.
No app for the customer
Model and serial proof
Notes, photos, recordings, and service record
Live first look
Dishwasher leak before dispatch
Customer camera link open
Model numberCaptured from door label
Visible issueLeak under left front corner
Dispatch noteBring inlet valve and hose kit
Why appliance repair teams use ServiceCam
Less guessing before the first visit.
A short live camera call helps the office, dispatcher, and technician start from the same facts instead of a vague customer description.
Use saved photos and notes to decide whether the first visit needs a diagnostic tech, a specific kit, or warranty documentation.
Photos, notes, recordings, and call context stay attached to the ticket instead of living in a text thread.
Common checks before dispatch
Ask for the details your tech usually wishes they had.
Model numbers
Error codes
Visible leaks
Washer, dryer, fridge, oven, and dishwasher issues
Installation conditions
Warranty documentation
Parts needed before the visit
How it works
One camera link turns intake into a usable dispatch record.
01
Create a ServiceCam ticket
Start the call from a focused ticket workspace.
02
Send the customer a link by text or email
The link gives them a simple browser camera path.
03
Customer opens the link with no app or signup
They join from the phone they already have.
04
You see the issue live
Guide the camera to labels, controls, leaks, install conditions, and symptoms.
05
Capture photos, record the call, and save notes
Give the tech a cleaner record before they leave the shop.
60 day test offer
Looking for 10 appliance repair companies to test this in real jobs.
Use ServiceCam free for 60 days in exchange for honest feedback.
Appliance repair only
Free for 60 days
Honest feedback after real jobs